Política de reembolso

International Orders and Return Policy:

Free standard shipping applies only to deliveries within the continental U.S., Alaska, and Hawaii.

Because of regulations governing foreign countries, customs, and shipping policies, please note that we cannot issue refunds or accept returns on any products shipped outside of the United States for any reason. We are not responsible for issues that may arise pertaining to international orders, unexpected product damages or problems, or any delays affecting your delivery date. If your international order is lost or misplaced at customs or your local postal facility, we cannot offer a replacement or refund. Shipping or custom fees are also not subject to refund.

Domestic Orders Return Policy: 

You may return an unopened item for a full refund at any time within 90 days of purchase given it is in original condition and unopened. Opened items and refrigerated products (i.e. BENFOCREME) may not be returned. If we receive opened items or refrigerated products, they will be discarded and no refund will be issued. Gift cards, coupons, promotions and free gifts are non-refundable. We will usually issue the refund to your selected payment method in 3 to 5 days from receipt of the returned product.

If you received any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us and we will determine if you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.