Before returning your product, we recommend you use it for at least 3 months.  

All initial purchases of 1, 2 or 3 bottles, by customers of BenfoComplete are covered by this refund policy for a period of 90 days from the date of purchase. No refunds will be issued on reorders.

To receive a refund, the person who purchased the product must request the refund by telephone 888-493-8014 or e-mail at: orders@benfotiamine.net.

All empty, partially used or unopened bottles must be returned in order to receive a refund on the product price for those items. No refunds will be issued without the return of the product containers.  

These items must be returned postpaid with the postage paid in advance and mailed to the company and location from where they were originally shipped. If you no longer have the name and address of where to return the products, BenfoComplete will provide it to you.

All refunds will be processed within 30 days of receipt of returned items. Refunds will be given on the purchase price of the product(s) less a restocking fee.

Shipping and handling fees are non-refundable.

Refunds will be issued only to the individual who paid for the original purchase (not the recipient of the products if different than the purchaser).

All refunds will be made back to the debit or credit card account originally used to make the purchase, or by check to the individual, if the purchase was made by check.

Be assured, you may use our products with confidence!