IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS:
Shipping Methods: We typically ship all international orders via USPS Priority International Mail (Padded Flat Rate Envelope) and will charge the actual cost of shipping. Shipping may take up to 30 days to be received.
Import taxes: You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
Declaration of Value and Product Description: Due to International laws, Benfotiamine.Net, Inc states the full value of your order on the shipping label, minus the shipping charge.
CUSTOMS INFORMATION: BENFOTIAMINE.NET WILL NOT BE LIABLE FOR PACKAGES REFUSED OR HELD BY CUSTOMS FOR DELIVERY
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
Canadian regulations allow for the import purchase of up to a 90-day supply of dietary supplements per household for personal use. Larger orders can be held in customs or turned back. While we do everything we can to ensure fast, trouble-free delivery, we respectfully ask that you understand and follow the regulations relative to your purchase.
Please Note : If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Benfotiamine.Net has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
Shipping and customs processing times vary around the world. Most orders are delivered within one to two weeks. Shipments across international boundaries may take up to four weeks. Occasionally an international delivery will take longer due to import and export regulations.